Services / Suite 06
Maintenance & Support
The concierge desk
Websites decay without attention: dependencies age, content drifts, performance erodes. Our retainers keep your site as sharp in month thirty-six as it was at launch — with a real human who knows your codebase answering within hours.
What leaves the room with you
- Monthly dependency updates with staging verification
- Uptime, performance, and error monitoring with alerting
- Content and feature changes within a guaranteed SLA
- Monthly report: vitals, traffic, fixes shipped, recommendations
- Security patches applied within 48 hours of disclosure
- A named engineer who knows your codebase — not a ticket queue
How the work moves
01
Onboard
We audit the codebase, document the architecture, and set up monitoring before the first invoice.
02
Maintain
Scheduled updates and proactive fixes ship monthly, verified on staging before production.
03
Respond
Requests land with a named engineer under SLA. Emergencies get a human, not an autoresponder.
04
Report
Every month you see exactly what was done, what it cost, and what we recommend next.
Book the maintenance & support suite.
Scoping call first, fixed proposal within five days. No discovery-phase invoices before you know the price.